Guest Communications
YourAITeammateThatOnlySpeaksWhenItKnowstheAnswer
Besty's Autopilot handles guest messaging across SMS, email, and every major OTA - replying only when it's fully confident, drafting suggestions when it's not, and stepping back automatically when a guest is unhappy or a teammate is already on it.
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Confidence-Gated Auto-Responses
Autopilot Only Sends When It's Certain
When Autopilot knows the answer, it sends automatically. When it doesn't, it creates a complete draft with one-click editing controls so your team reviews in seconds instead of composing from scratch.
Do you have a Pack 'n Play for our toddler?
3:00 pm
Watch: familiar questions get instant replies. Tricky ones become editable drafts.
Guest message received
Autopilot picks up the incoming message and begins evaluating whether it can respond with full confidence.
Human-Like Timing
Replies That Arrive When a Human Would Send Them
Autopilot deliberately waits before sending - not because it can't answer immediately, but because instant responses erode guest trust. Average reply time sits at 1-2 minutes, fast enough to delight but natural enough that guests never suspect automation.
When a teammate opens a thread, the system detects the activity and holds back completely. No double-replies, no coordination required.
Avg. response time
Double-replies
Sentiment-Based Guardrails
Autopilot Stops the Moment a Guest Gets Frustrated
Every incoming message is scored for sentiment in real time. When a guest sounds unhappy, Autopilot pauses and routes the thread to your team. Scroll to watch it happen.
Thanks! We'll be arriving around 8:30 PM.
6:29 pm
Perfect - we'll have everything ready for you tonight. See you soon!
Autopilot - 6:33 pm
I'm sorry but I didn't check if you allow pets. We have a dog with us so I may need to cancel.
6:34 pm
Sentiment Alert
Negative sentiment detected - Autopilot paused. Upsell offers suppressed.
Upsell offers paused - no revenue messaging until resolved
Understood - we have other pet-friendly properties nearby. Let me check availability and send you options right away.
Rasmallah - 6:48 pm
Multi-Channel Coverage
One Inbox. Every Channel.
SMS, email, Airbnb, Vrbo, and Booking.com feed into a single unified inbox. Every guest message tracked, every Autopilot reply attributed to the right channel.
Tap a channel to see how it connects
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Join hundreds of vacation rental operators using Besty to deliver five-star communication at scale, automatically.