Guest Communications
YourAITeammateThatOnlySpeaksWhenItKnowstheAnswer
Besty's Autopilot handles guest messaging across SMS, email, and every major OTA - replying only when it's fully confident, drafting suggestions when it's not, and stepping back automatically when a guest is unhappy or a teammate is already on it.
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Confidence-Gated Auto-Responses
Autopilot Only Sends When It's Certain
When Autopilot knows the answer, it sends automatically. When it doesn't, it creates a complete draft with one-click editing controls so your team reviews in seconds instead of composing from scratch.
Do you have a Pack 'n Play for our toddler?
3:00 pm
Watch: familiar questions get instant replies. Tricky ones become editable drafts.
Reading the message...
Autopilot checks your knowledge base, reservation context, and property details to determine if it can answer with certainty.
Human-Like Timing
Replies That Arrive When a Human Would Send Them
Autopilot deliberately waits before sending - not because it can't answer immediately, but because instant responses erode guest trust. Average reply time sits at 1-2 minutes, fast enough to delight but natural enough that guests never suspect automation.
When a teammate opens a thread, the system detects the activity and holds back completely. No double-replies, no coordination required.
Avg. response time
Double-replies
Sentiment-Based Guardrails
Autopilot Stops the Moment a Guest Gets Frustrated
Every incoming message is scored for sentiment in real time. When a guest sounds unhappy, Autopilot pauses and routes the thread to your team. Scroll to watch it happen.
Thanks! We'll be arriving around 8:30 PM.
6:29 pm
Perfect - we'll have everything ready for you tonight. See you soon!
Autopilot - 6:33 pm
I'm sorry but I didn't check if you allow pets. We have a dog with us so I may need to cancel.
6:34 pm
Sentiment Alert
Negative sentiment detected - Autopilot paused. Upsell offers suppressed.
Upsell offers paused - no revenue messaging until resolved
Understood - we have other pet-friendly properties nearby. Let me check availability and send you options right away.
Rasmallah - 6:48 pm
Multi-Channel Coverage
One Inbox. Every Channel.
SMS, email, Airbnb, Vrbo, and Booking.com feed into a single unified inbox. Every guest message tracked, every Autopilot reply attributed to the right channel.
Tap a channel to see how it connects
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Join hundreds of vacation rental operators using Besty to deliver five-star communication at scale, automatically.