Privacy Policy

At Bloom Inc. (the "Company", "we", or "us"), we operate getbesty.ai, a platform offering AI messaging solutions specifically for short-term rental (STR) managers and property owners. Our platform automates guest communication, streamlines property management, and integrates with various Property Management Systems (PMS) like Guesty, Hostfully, Lodgify, and more.

This Privacy Policy ("Policy") outlines how we collect, use, and protect personal data of individuals and covers:

• Our website (https://getbesty.ai) and any other domains we operate
• Mobile, desktop, or tablet applications currently offered or developed in the future by the Company
• Any other services described on the Website

By using our platform, you agree to this Policy, which should be read in conjunction with our Terms of Use. Should you have questions, contact us at sam@getbesty.ai.

When creating an account or interacting with our services, we collect and store:

• Personal Identifying Information (PII): including your full name, email, and phone number
• Property-related data: such as PMS data, listing details, guest history, and communication records
• Sensitive Information: In cases where necessary and with your consent, we may also collect sensitive personal information (e.g., property listings and PMS data). This is handled securely and in accordance with applicable law

We use this information to enhance the user experience and optimize our service delivery.

In addition to PII, we automatically collect non-personally identifiable information to improve our services:

• PMS Data: such as property details, guest interactions, and booking information
• Usage Analytics: which may include your IP address, browser settings, geolocation, device information, and system configuration. We may also gather Log and Usage Data, including timestamps, pages viewed, searches, and other interactions with our services

We use collected data for:

• Automating guest messaging (via autopilot or draft modes)
• Optimizing property management, including upselling, gap night filling, and guest retargeting
• Measuring performance and revenue impact, providing real-time feedback using our ROI dashboard

We may anonymize data and use it for research and internal analytics.

We process your personal data under the following legal bases:

• Consent: You have given us permission to process your data for specific purposes
• Contract performance: Data processing is necessary to fulfill our contractual obligations (e.g., providing guest messaging and property management services)
• Legitimate interests: We process your information to improve our services and user experience, without overriding your privacy rights
• Compliance with legal obligations: Processing is required to comply with applicable laws

You can request to review, update, or delete your personal information by contacting sam@getbesty.ai. Deleting your account may affect your ability to use our services. We will retain any information necessary to comply with legal requirements or resolve disputes.

Upon your request, we will take steps to remove your personal data, but certain residual data may be retained in backup systems for security reasons.

We store your data on secure servers using industry-standard security protocols, including encryption and firewalls. However, no system can guarantee absolute security. You acknowledge that unauthorized access or breaches are always a risk, and we cannot fully guarantee the protection of your data.

We integrate with several PMS platforms (e.g., Guesty, Hostfully, Lodgify). We do not control how these third parties manage your data, and you are encouraged to review their privacy policies. Our integrations with these platforms enable data syncing for property management, guest communication, and other related services.

Additionally, we use third-party tracking tools like Google Analytics to monitor website traffic and improve our services.

Our platform is not intended for use by minors under 18. If we discover that we have collected personal information from minors, we will delete such data immediately. Parents or guardians who believe their children’s data may have been collected should contact us.

We use cookies and similar tracking technologies to improve functionality and personalize your experience. Cookies allow us to:

• Save user preferences
• Track usage patterns to improve performance and analytics

You may opt out of cookies by adjusting your browser settings, though this may impact your experience on the site.

We do not share, transfer, or disclose Google user data (or any other user data) to any third parties. If legal obligations require disclosure, we will comply only to the extent mandated by law. Otherwise, we do not sell, lease, or make user data available to external entities or partners for any purpose.

We do not retain any Google user data for the purpose of developing, training, or improving generalized AI or machine learning models.

We may update this Policy periodically to reflect changes in our practices or in legal requirements. Any changes will be communicated through email notifications or by posting the revised Policy on our website. Continued use of our platform signifies your acceptance of these changes.

For any questions or concerns regarding this Policy, please contact us at sam@getbesty.ai.