What It Can Do
Not a Phone Bot. Your Entire Operation, on the Line.
Every call is connected to real reservation data, live PMS context, and smart lock telemetry. Here's what that makes possible.
Real-Time Availability & Property Search
When a prospect calls asking "do you have anything for Presidents' Day weekend, 6 people, pet-friendly?", the AI searches your PMS calendar in real time, matches listing attributes, and presents options - conversationally. It handles follow-ups like "anything with a pool?" without missing a beat.
Instant Guest Recognition & Reservation Context
Every incoming call is matched to a reservation by phone number - instantly. The AI knows who's calling, which property they're at, their check-in and checkout dates, and the full history of every message exchanged so far. No confirmation number. No hold music. Just immediate, informed service.
Lockout Resolution & Access Override
Guest locked out at 2AM? The AI verifies their identity against the reservation, checks smart lock status, and provides a backup code - all without waking your team. It pulls lock telemetry and reservation data together in real time to resolve your most stressful guest scenario autonomously.
Automatic Follow-Up via Email & SMS
After every call, the AI sends a personalized follow-up summarizing what was discussed - confirmed check-in details, a property recommendation with a booking link, or a lockout resolution summary. New inquiries get routed to your team with full context already captured.
Fully Customizable Voice, Tone & Language
Configure the receptionist's greeting, personality, and speaking style per property set. Warm and casual for beach rentals. Polished and professional for luxury mountain properties. Speaks any language your guests do - no separate systems for international markets.
Connected to Your Entire PMS
This isn't a standalone phone bot - it's connected to the same PMS data that powers every Besty feature. Reservation details, listing attributes, guest history, payment status, lock status - all available in real time during the call. It knows your business because it IS your business platform.
Your guests are calling
Let the AI Answer.
Every missed call is a missed booking or a guest left waiting. Book a demo to see how Besty handles the call - and everything after it.