Unified Inbox
EveryGuestConversation,EveryChannel,OneThread
SMS, email, OTA messages, WhatsApp, and phone calls in a single workspace - with filters, assignment, contextual guest details, and call recordings so your team never loses context or steps on each other.
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Turn your phone sideways to preview Unified Inbox, or book a live walkthrough.
Multi-Channel Threading
Five Channels In. One Thread Out. Nothing Falls Through.
Every guest conversation lives in one thread regardless of channel - SMS, email, Airbnb, Vrbo, Booking.com, WhatsApp, and phone calls. Choose how to respond while maintaining a single conversation record. Call recordings and transcripts appear inline.
Maritza Soriano
5038/33-023-4002 · Current Stay
Channel convergence
5 channels → 1 thread
SMS
"Can we check in early?"
"Booking confirmation attached"
Airbnb
"How do I lock the door?"
"We need more towels"
Phone
Call recording • 3:42
Unified Thread
One conversation, full history
Reply from any channel
The "Send to" selector lets agents choose SMS, email, or OTA for each reply - while the conversation stays in a single record. Character count and platform limits shown in real time.
Filters & Assignment
Every Team Member Sees Only What Matters to Their Role
Filter by assignee, stay dates, channel, sentiment, keywords, and compliance status. Assign conversations, tag threads, archive resolved issues, and save filtered views as defaults so each person's inbox is exactly right.
Maritza Soriano
Current StayPerla 61
Esperanza Howard
Current StaySand Skipper Rd 2-1
2 of 5 conversations · Click filters to toggle
Call
Initiate call from the thread
Tag
Create and apply custom tags
Mark Unread
Flag for team follow-up
Archive
Close resolved conversations
Assign
Route to a specific team member
Saved View
Save filter combos as defaults
Context Sidebar
Everything an Agent Needs Without Leaving the Inbox
The right-side panel shows stay dates, booking channel, guest mood, occasion type, an AI-generated conversation summary, and reservation tags. One click opens the reservation directly in the PMS. Agents stay in one workspace.
Stay dates & booking details
Check-in/out, listing, total price, guest count, booking channel, and PMS ID.
Guest mood & occasion
AI-detected sentiment with contributing factors and trip occasion (anniversary, family trip, business).
AI conversation summary
Auto-generated summary updates as the conversation progresses. No manual notes needed.
One-click PMS navigation
Open the reservation directly in Track, Streamline, or Guesty without copy-pasting IDs.
Tags & custom fields
Reservation tags, Guesty custom fields, and internal notes visible right next to the conversation.
Compliance status
Rental agreement signed? ID verified? Check-in form complete? See it at a glance.
Sebastian Astrada
😊This is their first stay with you.
Current Stay
Check-in
Mar 31, 2026 4:00 PM
Check-out
Apr 3, 2026 10:00 AM
Listing
10974 North Falcon
Channel
Airbnb
Total price
$801.06
Guests
4 guests
Mood
- • Heating system functionality
- • Indoor temperature levels
Occasion
Visiting the Grand Canyon with family.
Summary
The guest arrived safely at the property and confirmed they adjusted the thermostat to 65 degrees as requested to manage the cold weather. No further issues were reported, and the guest is currently well settled in.
Compliance
$20 (waiver)
Voice & Call Logging
Calls Recorded, Transcribed, and Summarized Inside the Thread
Besty records guest phone calls, transcribes them, and posts the transcript plus an AI summary directly into the inbox thread. Future messages and Autopilot responses can reference what was said on the call, so nothing gets lost when conversations move offline.
Phone Call
+1 207-768-0255
AI Summary
The guest, Nichelle for GT Timber Holdings, reported that they were locked out of their door and you said you had the person in front of you and could provide the entry code immediately, along with issuing updated paperwork with the new one.
Call Recording
Thank you for calling Millennium Management. Please hold one moment. I have a guest in front of me. I'll be right back to you. Thank you.
...
Yeah, you gotta get in front of them to take care of the blah blah blah and you actually think...
Well, I'll tell you what...
Yeah, I need my phone. Walk where?
Recording, transcript, and summary all posted to the guest's inbox thread
Automatic recording
Every guest call is recorded and stored in the conversation thread with zero configuration.
Full transcription
Calls are transcribed and posted inline so teams can search and reference what was said.
AI-generated summaries
Each call gets an automated summary highlighting decisions, issues, and action items.
Searchable audit trail
Search across call transcripts for OTA disputes, review responses, and quality assurance.
Eliminates undocumented phone decisions - the #1 source of "I was told on the phone" disputes that cost operators time and reviews.
At a glance
One workspace for every guest conversation your team will ever have
One thread
Per guest across SMS, email, OTA, WhatsApp, and phone
Zero tabs
Stay context, mood, and PMS link live right beside the conversation
Full trail
Every call recorded, transcribed, and searchable for disputes
Book a demo
Book a demo today to learn more about Unified Inbox
See how Besty keeps every conversation organized, contextual, and ready for action from the first inquiry to post-stay follow-up.