Guest Portal
OnePortalforEveryStepBetweenBookingandCheckout
Besty gives every guest a branded, mobile-friendly portal to sign rental agreements, complete check-in forms, verify their ID, accept damage waivers, and explore a digital guidebook - with completion status tracked in real time inside your inbox.
Oceanfront Villa #12
Welcome, Sarah
Rental Agreement
Sign before check-in
ID Verification
Photo ID + selfie via Stripe
Check-In Form
Arrival info & guest details
Damage Waiver
$49 non-refundable protection
Digital Guidebook
Arrival, Wi-Fi, local tips
Check-in: Apr 12 at 3:00 PM
ID Verified
Sarah M. · just now
Share via
Link or QR code
Rotate for a sneak peek
Turn your phone sideways to preview Guest Portal, or book a live walkthrough.
One portal, every step
Replace scattered links and manual follow-ups with a single guest checklist
Besty gives every guest a branded, mobile-friendly portal that guides them through signing agreements, verifying their identity, completing check-in forms, accepting damage waivers, and accessing their digital guidebook. Your team tracks every step from inside the inbox - no chasing, no spreadsheets, no missing signatures at the gate.
Digital Guidebooks
Every property gets a unique guidebook with arrival instructions, house manual, Wi-Fi details, local recommendations, and a welcome video. Besty drafts it from your listing data using AI, so you start at 70% done.
Rental Agreements
Guests e-sign rental agreements inside the portal before check-in. Each property can have its own template to accommodate different city requirements, HOA rules, and legal terms across your portfolio.
Check-In & Checkout Forms
Digital check-in forms collect arrival details and pre-stay information before guests arrive. Checkout forms cover departure steps and include a cleaner tip option. Completion status for both surfaces in your inbox.
ID Verification
Guests upload a government ID and take a selfie through the portal. Stripe-powered checks validate age and identity automatically. Your team reviews results before arrival - no in-person ID checks at the gate.
Damage Waivers & Security Deposits
Collect damage waivers or refundable deposits as a required portal step. Configuration is per-property - self-insured waivers, refundable deposits, or fees baked into the booking. One flow handles all models.
Portal Sharing & Guest Self-Service
Share the portal via direct link or printable QR code. Guests find every required step - agreement, forms, guidebook, verification - in one checklist. Fewer "where do I find X" messages before every arrival.
Digital Guidebooks
Every Property Gets Its Own Guidebook - Built by AI, Polished by Your Team
Besty generates a complete digital guidebook for each property from your listing data - arrival instructions, door codes, house manual, Wi-Fi credentials, and departure steps. Guests access it on mobile via a shareable link or by scanning a QR code you print and frame inside the unit.
AI drafts roughly 70% of the content automatically. Your account manager reviews and polishes every guidebook before it goes live. Local area recommendations include embedded map views with distance and hours - guests get everything they need without messaging you.
AI-drafted from your listing
Besty pulls your existing listing data to generate ~70% of the guidebook automatically. Your account manager reviews and polishes the rest before it goes live.
Local recommendations with maps
Add restaurants, beaches, and grocery stores with embedded map views and distance from the property. Guests get directions without leaving the guidebook.
Welcome video support
Embed a short host welcome video at the top of the guidebook - a personal touch that reduces first-night "how does X work" messages.
Printable QR code for in-home placement
Generate a QR code guests can scan on arrival. Print it and frame it inside the property so the guidebook is always one tap away.
Per-property content, not copy-paste
Every property gets its own guidebook with its own door codes, house rules, Wi-Fi credentials, and neighborhood recommendations - no shared template confusion.
Rental Agreements
Signed Before Arrival, Tracked Without the Chasing
Guests sign their rental agreement digitally inside the portal before check-in - clause by clause initials, full e-signature, and a completion gate that blocks access until it's done. Every property carries its own template, so city rules, HOA restrictions, and custom legal terms stay accurate across your entire portfolio. Agreement status surfaces directly in the inbox so your team never has to ask “did they sign?”
Guest-facing agreement - try initialing each clause
Vacation Rental Agreement
204 E. Oceanfront AB · Apr 12 – Apr 17
Please sign below:
Requirements for completion (marked with *): initials + signature
Inbox Status
Williams, J.
204 E. Oceanfront AB
Garcia, M.
1029 ORI Unit 4
Chen, R.
Palms of Destin 206
Park, S.
2206 Grand Sanderton
1 template
per property
City disclosures, HOA clauses, and occupancy limits stay accurate per listing - not averaged across your portfolio.
Per-Property Templates
Each listing uses its own agreement template. Different city rules, HOA bylaws, and lease terms live in separate templates - no one-size-fits-all document applied across your whole portfolio.
Completion Tracked in Inbox
Agreement status appears as a checklist item directly inside each guest conversation. Your team sees signed vs. pending at a glance without opening a separate tool.
E-Signature with Initials
Guests initial individual clauses and add a full signature at the end - the same two-step format used in professional lease agreements, enforced before check-in.
Legal Terms Vary by Market
Some markets require specific short-term rental disclosures or occupancy caps. Agreement templates support market-specific language so compliance holds across your whole portfolio.
Guest Portal · 03
Collect Arrival Info and Guide Departure - Before You See the Guest
Digital check-in forms capture guest details, trip purpose, and any pre-stay requests straight from the portal - no emails back and forth. Checkout forms walk guests through departure steps and offer an optional tip for their cleaner. Both forms show completion status directly in the Besty inbox, so your team knows who is ready before they arrive.
6845 Montarbor
Check-In
Thu, Apr 2, 2026 at 4:00 PM
Check-Out
Sat, Apr 25, 2026 at 10:00 AM
Are you a returning guest?
Click any field above to fill it
Completion status syncs to your Besty inbox in real time - no manual follow-up needed
Pre-Stay Data Collection
Capture email, phone, home address, trip purpose, and custom questions before guests arrive - all searchable from the inbox.
Departure Step Checklists
Checkout forms walk guests through each departure step - trash, dishes, thermostat, locks - so nothing gets skipped.
Cleaner Tip Option
Checkout forms include an optional tip prompt with preset amounts. 100% passes through to your cleaning team, no manual processing.
Inbox Completion Tracking
Check-in and checkout form status both appear in the Besty inbox so your team knows exactly who has completed pre-arrival steps.
Per-Property Configuration
Each property can carry its own check-in fields and checkout steps - one set for your beach units, a different one for urban apartments.
ID Verification
Catch Identity Issues Before Guests Arrive at the Gate
Guests upload a photo of their government ID and take a selfie through the portal before arrival. Besty runs Stripe Identity checks - age validation and facial matching - and surfaces any low-confidence results in your inbox so staff can review and decide before check-in day, not at the front door.
Priya K.
1029 ORI
ID Type
Passport
Age Verified
Yes
Identity Match
61%
Low confidence match. Review ID photo before allowing check-in.
1 flagged · Click a record to review · Stripe runs automated age + identity checks
Government ID Upload
Guests photograph their driver's license or passport directly in the portal - no app download, no in-person handoff.
Selfie Matching
Stripe compares the uploaded ID photo to a live selfie and returns a confidence score you can threshold per property.
Automated Age Validation
Set a minimum age per property. Stripe extracts the DOB from the ID and flags guests who fall below your requirement.
Flag Before Arrival
Low-confidence verifications surface in your inbox before check-in - your team reviews and decides whether to proceed.
Stripe-Powered Checks
Verification runs through Stripe Identity - no third-party ID scanning tool to manage, no separate subscription to track.
Damage Waivers & Security Deposits
Collect Protection Fees Without Chasing Guests
Present a damage waiver or security deposit as a required step inside the guest portal - right after the rental agreement and before check-in. Guests choose their preferred protection type, accept the terms, and Stripe handles the charge or card hold automatically.
Configuration is per-property. Operators who self-insure set a waiver fee and keep the revenue. Others collect a fully refundable deposit with a configurable hold window. Either way, completion status shows in your inbox so nothing slips through before arrival.
Per-Property Configuration
Set waiver cost, hold amount, and hold mode independently for each tier - Economy at $20, Mid-tier at $50, Luxury at $100 - across any subset of your listings.
Self-Insurance as a Revenue Line
Operators who self-insure collect waiver fees directly. The charge appears in your upsell revenue report alongside early check-in, late checkout, and other add-ons.
Refundable Deposit Option
Offer a fully refundable security deposit instead of or alongside a waiver. Stripe places a hold on the card and releases it automatically after the hold window.
Portal Completion Tracking
Protection acceptance status appears in the inbox alongside rental agreement and ID verification - your team can see every outstanding step before check-in.
Higher Completion via Single Flow
Guests handle waivers and deposits in the same portal step as their agreement and forms. One link, fewer drop-offs, less manual follow-up for your team.
Protect Your Stay
Choose how you'd like to safeguard yourself against charges during your stay.
Contact us if you have any questions.
Portal Sharing & Guest Self-Service
One Link Replaces Every “Where Do I Sign?” Message
Staff share a single portal link - or a printable QR code for in-unit placement - and guests complete every required step in order: rental agreement, ID upload, check-in form, damage waiver, and digital guidebook. Completion status updates in real time inside your inbox so your team always knows where each guest stands before arrival.
Palms of Destin - Unit 204
Check-in May 14 · 4:00 PM
2 of 5 steps complete · Click a pending step to advance
One Link, Every Step
Staff share a single portal link that covers every required step - agreement, forms, ID upload, waiver, and guidebook. No separate links per document.
Printable QR Code
Generate a QR code for any portal link and print it for in-unit placement. Guests scan on arrival to access the guidebook and complete any outstanding steps.
besty.ai/portal/gx8k2
Staff Portal Preview
Before sharing, staff can preview the exact portal a guest will see - including the property branding, step order, and any pre-filled reservation details. No surprises.
Checklist-Gated Steps
The portal surfaces steps in order - guests cannot skip to the guidebook until earlier required steps are complete.
Completion Tracked in Inbox
Staff see a live completion badge next to each reservation thread. No manual follow-up to confirm which guests have signed.
Branded Per Property
Logo, property name, and arrival details are pulled from your listing data so every portal feels tailored to that specific rental.
No Account Required for Guests
Guests open the link in any mobile browser and complete every step. Nothing to install, no password to create.
At a glance
Every pre-stay step handled before you say hello
Zero chasers
Rental agreements, ID uploads, and damage waivers complete before guests arrive - status tracked in your inbox
AI-built
Guidebooks generated from your listing data in minutes, covering arrival, house rules, Wi-Fi, and local recommendations
Before arrival
Stripe-powered ID verification catches age and identity issues before guests reach the door
One link
Every required pre-stay step - agreement, forms, verification, waiver - in a single branded portal checklist
Ready to simplify your guest experience?
Give Every Guest a Self-Service Portal
Rental agreements, ID verification, check-in forms, damage waivers, and digital guidebooks - one link, zero back-and-forth.