AI Knowledge Base
AnAIThatKnowsEveryPropertyLikeYourBestEmployeeDoes
Besty builds a per-property knowledge base from your PMS data, learns from every human response your team sends, and turns complex SOPs into automated playbooks - so the AI gets smarter every week without anyone writing documentation.
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PMS-Sourced Listing Intelligence
Every Property Gets Its Own AI Brain - Built From Your PMS Data
Besty connects to your PMS and creates a detailed knowledge profile for every listing - amenities, house rules, Wi-Fi credentials, door codes, and custom fields. Each property maintains its own isolated profile so the AI never crosses wires between homes.
Click a category to browse knowledge items · Data auto-syncs from your PMS
Supported PMS integrations
Miscellaneous tabs, custom variables, listing metadata
Listing fields, amenity lists, check-in instructions
Check-in manuals, house rules, custom property fields
Per-Property Isolation
Knowledge stays scoped to the correct listing. No cross-property contamination in AI responses.
Auto-Sync on Change
When you update a listing in your PMS, the knowledge profile updates automatically on the next sync cycle.
Custom Variable Support
Anything your PMS exposes - custom tabs, miscellaneous fields, check-in manuals - gets ingested.
Scope to Listing Sets
Apply knowledge to all listings, specific listings, or pre-defined listing sets with one click.
Validation Preview
See exactly what the AI will use in conversation before it goes live - "Valid information" confirmation on every entry.
Multi-Source Attribution
Every knowledge item shows its source (PMS Sync, Team Taught, or Besty KB) and the date it was added.
Teach & Learn Loop
Your Team Teaches the AI by Doing Their Job
Besty watches how your team responds to guests and proposes new knowledge items in a review queue. Accept or reject each suggestion - parking rules, nearest Walmart, which bottle is body soap - turning real operational answers into reusable AI knowledge with one click.
How Knowledge Grows
“Is the pool heated?”
“Yes, the pool is heated. It’s at 19 Silver Ave, about a 6 min walk.”
One-click accept in the review queue
Next guest gets an instant, accurate answer
Breaker box is in the laundry closet. Some outlets have a reset button - check GFCI for dining room sideways on baseboard towards floor.
The pool is heated. Located at 19 Silver Ave on the southern end of Tybee. About a 6 minute walk from the property.
Parking in the area is metered from 8am to 5pm Monday through Friday and free during off hours and on weekends.
The home is pet friendly. Accommodates up to two dogs with a combined weight of 50 lbs.
Accept to add knowledge to your AI · Reject to dismiss · All actions are reversible
One-Click From Conversation
See a great response? Hit "Add to knowledge base" directly from the conversation thread. No context switching.
Admin-Gated Quality
Every AI-proposed suggestion goes through your review queue. Nothing enters the knowledge base without explicit approval.
Zero Documentation Work
The AI gets smarter every week without anyone writing documentation. Knowledge is captured from real work, not assigned writing tasks.
SOP & Workflow Authoring
Describe Your SOPs in Plain English. Besty Builds the Automation.
Water leaks, lost items, escalation procedures - complex scenarios that require consistent execution across your team. Describe them in natural language, and Besty converts them into structured workflows with branching logic, automated guest responses, and internal task routing.
Natural Language → Structured Workflow
“When a guest reports a water leak, immediately tell them we’re on it and to turn off the main water valve if safe. Create an urgent maintenance task. If it’s after hours, page the emergency contact. Follow up with the guest every 2 hours until resolved.”
Guest reports lost item
"I left my charger in the bedroom"
AI acknowledges and logs item
Guest gets instant response confirming the report
Internal task → cleaner notified
Assigned cleaner gets push alert: "Check bedroom for charger"
Was the item found?
Workflow branches based on cleaner response
Described in natural language, converted to structured logic by Besty
Lost & Found
Guest reports missing item → cleaner checks → branch on found/not-found → ship or close.
Water Leak Emergency
Detect urgency → send safety instructions → create task → page on-call if after hours.
Escalation Procedures
Unresolved issue > 4 hours → escalate to manager → notify owner if property damage suspected.
Early Check-in Request
Check if unit is ready → if clean, approve early access → if not, offer luggage storage.
Maintenance Triage
Categorize issue severity → route to correct vendor → set SLA timer → follow up automatically.
By the numbers
Knowledge that compounds every week
Knowledge items per listing
Average data points Besty ingests per property from PMS sync alone
Proposal acceptance rate
Of team-sourced knowledge proposals reviewed and accepted by admins
Accepted knowledge items
Real operational answers turned into reusable AI knowledge across portfolios
Documentation written manually
Besty learns from PMS data and team responses - no one writes docs
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