AI Knowledge Base
AnAIThatKnowsEveryPropertyLikeYourBestEmployeeDoes
Besty builds a per-property knowledge base from your PMS data, learns from every human response your team sends, and turns complex SOPs into automated playbooks — so the AI gets smarter every week without anyone writing documentation.
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PMS-Sourced Listing Intelligence
Your PMS Data, Transformed Into AI Knowledge
Besty connects to your PMS and builds a detailed knowledge profile for every listing automatically. Amenities, house rules, Wi-Fi credentials, door codes — all pulled and kept in sync.
Your PMS
Track · Streamline · Guesty
1029 ORI — Unit B
74 items · auto-synced
Each property gets its own isolated brain
The AI never mixes up instructions between homes. The right Wi-Fi password, the right checkout rules, every time.
Ocean Song 324
12 knowledge items
1029 ORI Unit B
47 knowledge items
LaRoche Estate
31 knowledge items
515 Liberty
28 knowledge items
Teach & Learn Loop
Your Team Teaches the AI Just By Doing Their Job
Every time your team responds to a guest, Besty watches and learns. New knowledge is proposed to a review queue — accept with one click, and the AI absorbs it. No documentation. No training sessions. It just gets smarter.
“Is the pool heated?”
Guest · 2:14 pm
Your team teaches the AI just by doing their job. No documentation required.
A question the AI can't answer yet
This property's knowledge base doesn't have pool information. Autopilot defers to the team.
SOP & Workflow Authoring
Describe Your SOPs. Besty Builds the Automation.
Water leaks, lost items, escalation procedures — complex scenarios that need consistent execution. Describe them in plain English and watch Besty convert them into automated workflows.
“When a guest reports a water leak, immediately tell them we’re on it and to turn off the main water valve if safe. Create an urgent maintenance task. If it’s after hours, page the emergency contact. Follow up with the guest every 2 hours until resolved.”
|Pre-built playbook templates
Start from a template or write your own from scratch. Every playbook is fully customizable.
By the numbers
Knowledge that compounds every week
Knowledge items per listing
Average data points Besty ingests per property from PMS sync alone
Proposal acceptance rate
Of team-sourced knowledge proposals reviewed and accepted by admins
Accepted knowledge items
Real operational answers turned into reusable AI knowledge across portfolios
Documentation written manually
Besty learns from PMS data and team responses — no one writes docs
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Join operators who power their entire AI stack with Besty's Knowledge Base.